About Us
Our Story
MuteThread was founded by KENNEDY MARTIN STEPHEN with a simple belief: great clothing should be both comfortable and transparent. What started as a passion for well‑made, everyday apparel has grown into a brand dedicated to honesty, quality, and keeping things straightforward.
Our Mission
To deliver quality clothing with zero hassle. Free delivery to anywhere in the United Kingdom. Free 30‑day returns (includes your statutory rights). Customer support responses provided within 1 business day during standard service hours. No hidden fees.
What Makes Us Different
Straight Talk: What you see is what you get. No misleading discounts, no surprise charges.
Quality You Can Trust: Every item is inspected before it ships.
Customer Support: Responses provided within 1 business day during standard service hours.
Our Brand & Products
We sell our own MuteThread products and selected third‑party items where applicable. We are not affiliated with any brand unless stated on the product page.
Our Office & Returns Centre
36 The Pavilions, West Bromwich, B70 6BA, United Kingdom
This is an online‑only business. Our physical address is for returns correspondence only – we do not accept walk‑in visitors or in‑person returns. Always use the prepaid return label provided.
Contact Information
Email: info@mutethread.com
Phone: +44 121 468 0218
Address: 36 The Pavilions, West Bromwich, B70 6BA, United Kingdom
Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT/BST)