Payment Methods
Accepted Payment Methods
Visa, Mastercard, American Express
Payment Security
All transactions are encrypted with SSL technology. We do not store full card details on our servers. Payments are processed by secure, PCI‑DSS compliant gateways (Shopify Payments and Stripe).
Charge Timing
Your payment method is charged at the time you place your order.
Taxes and Fees
The price displayed on each product page is the final retail price you pay. As a UK‑based sole trader operating below the VAT registration threshold, we do not add VAT or any hidden surcharges, duties, or transaction fees at checkout. The amount shown in your shopping cart is exactly what will be charged to your payment card.
Payment Declined
If your payment is declined, your order will not process. Contact your financial institution or try a different payment method.
Contact Information
Email: info@mutethread.com
Phone: +44 121 468 0218
Address: 36 The Pavilions, West Bromwich, B70 6BA, United Kingdom
Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT/BST)