Payment Methods

Accepted Payment Methods

Visa, Mastercard, American Express

Payment Security

All transactions are encrypted with SSL technology. We do not store full card details on our servers. Payments are processed by secure, PCI‑DSS compliant gateways (Shopify Payments and Stripe).

Charge Timing

Your payment method is charged at the time you place your order.

Taxes and Fees

The price displayed on each product page is the final retail price you pay. As a UK‑based sole trader operating below the VAT registration threshold, we do not add VAT or any hidden surcharges, duties, or transaction fees at checkout. The amount shown in your shopping cart is exactly what will be charged to your payment card.

Payment Declined

If your payment is declined, your order will not process. Contact your financial institution or try a different payment method.

Contact Information

Email: info@mutethread.com
Phone: +44 121 468 0218
Address: 36 The Pavilions, West Bromwich, B70 6BA, United Kingdom
Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT/BST)